At Airo, we apply Know-Your-Customer (KYC) policies inline with industry best practices to guard against potential identity theft, financial fraud and money laundering. As part of our account verification process, we require all users to provide clear images of the front and back of their IC.

The reasons that you are requested to resubmit your IC, include, but are not limited to, the following:

- Information of IC not shown in its entirety
- Blurry or low image quality
- Digital alterations detected
- Presence of dark shadows or bright reflections

If you receive a request from our support team to resubmit your IC, please do so within 2 working days (by following the instructions provided) to avoid potential further delays to your account verification.