General Questions 19

• What is a Robo Advisor and why are they a good fit?
• What is considered as High Net Worth Individual?
• How much experience does your investment team have?
• Is Airo licensed to carry out investment management activities?
• Is my money safe with Airo?

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Getting Started 7

• How do I get started?
• Where can I see my portfolio details?
• Can I nominate a beneficiary for my account with Airo?
• When creating an account, what documents do I need to provide?
• Why do I need to answer a questionnaire?

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New Account 10

• I am not a Malaysian/PR; can I open an account?
• How old do I have to be to open an account?
• Is there a minimum investment amount?
• Is there a lock-up period?
• Can I open a joint account?

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Existing Account 4

• How can I update my home address?
• How do I close my Airo account?
• Where can I see all my investment activities?
• How does Airo calculate the percentage of return shown in the app?

Fees 3

• What are the fees associated with Airo?
• Are there fees for transferring money in and out of my Airo account?
• How and when am I charged for the fees associated with using Airo?

Investment Strategy 16

• What is Airo’s investment strategy?
• Why do you need to assess my investor risk profile?
• Why does Airo invest in ETFs?
• How does Airo choose the assets that are in my portfolio?
• Why shouldn’t I just invest in the securities or ETFs on my own?

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Shariah-Compliant Portfolios 11

• What is Shariah-Compliant Investment?
• How do I determine if Airo’s portfolios are Shariah-compliant?
• What is the difference between Shariah-compliant portfolios and conventional portfolios?
• Can a non-Muslim invest in Shariah-compliant portfolio?
• What are the key prohibitions in Shariah-compliant investing?

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Deposits and Withdrawals 28

• What Financial Institutions / Banks do you accept deposits from?
• What currency can I deposit?
• Can I deposit from a joint bank account?
• Is there a minimum balance that must be maintained in my Airo account?
• Is there a limit for how much I can deposit into my Airo account?

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Cyber Security 9

• My Airo account could have been compromised, so what do I do?
• How good is Airo for security?
• What are the conditions for password settings?
• How can I alter my password?
• Can I simultaneously login to different devices?

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Facing issues with the app ? 2

• Important: Is your Airo app updated ?
• My Airo app went blank and/or I’m unable to add a new portfolio, what should I do?