You may refer to the following breakdown, to better understand the withdrawal statuses shown in the app:

PROCESSING - Your withdrawal request has been received, and the assets in your portfolio are being converted into cash.

PENDING PAYOUT - The assets have been successfully converted to cash, and the transfer of funds to your designated bank account is currently in progress.

COMPLETED - We have successfully transferred the funds to your bank account.

You can expect the withdrawal process to take approximately 5-7 business days (excluding weekends and public holidays) for the requested funds to appear in your bank account.

Be assured that we exercise meticulous care in handling your funds, extending to the processing of your withdrawal requests.