Cyber Security

My Airo account could have been compromised, so what do I do?
If you suspect that your Airo account may have been compromised or you notice any unusual activity, please contact our Customer Support team at support@airo...
Tue, 13 Oct, 2026 at 12:21 PM
How good is Airo for security?
Airo is a regulated Capital Markets License holder, and has been audited thoroughly with regards to cybersecurity. We employ a multi-layered cybersecuri...
Thu, 7 Jan, 2021 at 3:15 PM
What are the conditions for password settings?
Airo requires a password with minimum 8 characters with at least 1 special character, 1 upper case character, 1 lower case character and 1 number.
Thu, 7 Jan, 2021 at 3:15 PM
How can I alter my password?
You can alter your password through accessing the mobile application's Profile page.
Thu, 7 Jan, 2021 at 3:15 PM
Can I simultaneously login to different devices?
Airo employs a single active session security mechanism. Therefore, you can only be actively logged-in at any one particular device.
Thu, 7 Jan, 2021 at 3:18 PM
Where is my money retained?
All investor monies are maintained at a client trust account that is operated by a trustee. This means that Airo personnel does not have direct access to to...
Thu, 7 Jan, 2021 at 3:18 PM
If the AIRO website emerges from a cyber-attack, what could happen to my deposit?
Nothing will happen to your deposit because they are not accessible by Airo team or application.
Thu, 7 Jan, 2021 at 3:19 PM
Where can I get my personal details edited/updated?
You can update your account details through the Account page in the Airo app. For personal information that cannot be updated in the app, please contact ou...
Tue, 13 Oct, 2026 at 12:23 PM
Who has access to my details?
Airo's operations team will be able to access client details in order to support daily account operations.
Thu, 7 Jan, 2021 at 3:31 PM