General Questions

What is a Robo Advisor and is one right for you?
Robo advisors are digital platforms that provide automated, algorithm-driven financial planning services with little to no human supervision. A typical robo...
Thu, 12 Nov, 2020 at 2:13 PM
What is considered as High Net Worth Individual?
High Net Worth Individual Declaration As stated under Schedule 1 - Qualifying Criteria of Sophisticated Investors (Paragraph 1.06): - An individual whose ...
Tue, 22 Mar, 2022 at 10:27 AM
How much experience does your investment team have?
Airo is a joint venture that assembles a team of experts who have a wealth of experience and proven track record in Fund Management, Investment Advisory and...
Thu, 7 Apr, 2022 at 10:13 AM
Is Airo licensed to carry out investment management activities?
Airo is a brand developed and launched by BH Global Fintech Solutions Sdn Bhd (eCMSL/A0365/2020 - Licensed by the Securities Commission of Malaysia). More i...
Mon, 4 Jan, 2021 at 2:46 PM
Is my money safe with Airo?
Yes, your money is segregated from Airo’s company account and held by our Trustees, Pacific Trustees, a CCM-regulated trustee that provides custodial servic...
Thu, 2 Sep, 2021 at 2:30 PM
Is there a free trial to use Airo?
Thank you for your interest. But we do not offer any "free trials" to invest with Airo. However, our annual management fee is 0.8%, which is signi...
Mon, 4 Jan, 2021 at 2:41 PM
How can I get help when I need it?
The FAQ within the Airo app (or our website: https:/www.airo.my/faq/)  is a good starting point as your question or issue may have already been covered befo...
Tue, 25 May, 2021 at 11:41 AM
Do I have to pay taxes on my investment returns?
For Malaysian citizens, no capital gains tax are incurred for the purchase and sale of shares. For non-Malaysian users, we advise you to seek professional ...
Mon, 4 Jan, 2021 at 2:50 PM
How does Airo conduct customer due diligence?
Airo employs a comprehensive digital 'Know Your Customer' (KYC) verification process which is in line with the regulator's expectations and i...
Tue, 7 Jun, 2022 at 9:05 AM
Is Airo only for Malaysians?
No, although Airo is based in Malaysia and licensed by the Securities Commission of Malaysia, we accept users globally, subjected to our KYC and account ver...
Mon, 4 Jan, 2021 at 2:42 PM