General Questions

How do I update my mobile number?
It's simple! Launch the Airo app, tap on 'Settings' > 'My Profile' > 'Mobile No.' > Key in your new mobile number > ...
Mon, 4 Jan, 2021 at 2:40 PM
How are complaints handled?
While Airo delivers a digital investment management service via a mobile app interface, our team culture advocates a human and personal touch whenever possi...
Mon, 4 Jan, 2021 at 2:39 PM
How can I make a complaint?
You may do so via the following: Send your complaints to Call us at +603 2163 2668 (between Mon-Fri 9.30am to 6pm, excluding public ho...
Thu, 12 Nov, 2020 at 2:19 PM
What happens upon death of an Airo account holder?
We are so sad to hear that. Upon the death of an Airo account holder, the family will need to inform our customer service via with the follo...
Mon, 4 Jan, 2021 at 2:49 PM
How do I find my portfolio ID as requested by Airo ?
- Tap on the 'Portfolio' section from the main page - Select portfolio, you'll find the portfolio ID displayed at the top of the screen. - On...
Mon, 6 May, 2024 at 2:22 PM
I've forgotten my password, how can I reset it?
Follow these steps to reset your password:  1. Launch the Airo app 2. On the login screen, tap on 'Forgot Password' 3. Enter your email addres...
Wed, 25 Aug, 2021 at 5:49 PM
What is the minimum operating system required to use Airo?
For iOS the minimum is 13.6. For Android, the minimum is 10.0
Mon, 6 May, 2024 at 2:23 PM
How does Airo comply with Section 17A of the MACC Act? Does Airo have an Anti Bribery and Corruption Policy?
Yes, all of us at Airo (Management, Directors, and Employees) and external third-party vendors abide by the Anti Bribery and Corruption Policy which can be ...
Thu, 18 Aug, 2022 at 2:27 PM
I am not able to find Airo's portfolios' historical performance on the website
At Airo, we understand the importance of transparency and providing valuable insights to our clients. However, as of now, we have not publicly published our...
Mon, 6 May, 2024 at 2:33 PM